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Frequency of Monitoring	24 X 7
Days of Monitoring	Monday to Sunday
Response Coverage	8:00 a.m. to 5:00 p.m. Monday to Sunday
Response Time	Within 15 Minutes of Alert
Activity Review Includes: Problem Correction Proactive Maintenance Patches Phone Support Oracle Consulting Database Administration - Database Backup - Database Recovery - Performance tuning	Included


World-Class Database Monitoring and Analytical Tools	Included
Portal Access	Included
Monthly Reports	Included
Oracle Monitoring	Included
OS MOnitoring	Included
Oracle Consulting	Included
Database Administration	Included
Database Backup	Included
Database Recovery	Included